IT Support Services from InterHyve
From a complete technology makeover to quintessential remote IT support, InterHyve offers a wide range of IT support for businesses of all sizes. With the help our skilled and experienced IT experts, your business can reach its fullest tech potential quickly. Find out how!
Why USInterHyve IT Support Is What You Need
- User-centric and punctual IT support services.
- Personalized on-site and remote user support.
- Effectively planned support services to get the best value for your money.
- Fully customized plans that allow you to choose the services you want.
- Enjoy a stress-free IT environment 24/7/365.
Computers can help run your business smoothly, but only if you know how to use them with maximum efficiency and safety. That’s where InterHyve comes in. Much better than the traditional IT support, our managed help desk services provide complete technical assistance to computer users for small and medium sized organizations.
Whether it is a hardware or software related issue, such as operating system updates, email client setup, MS office related assistance, or printing or scanning, we will provide you with the right solution at a lightening speed. Our top rated it helpdesk services experts will help you resolve the issues, in-person, over a telephone, through instant messaging, or via email support.
As your business grows, its IT requirements will also increase. You may need to add new computers, hardware, and software, as well as update the existing one. InterHyve’s IT consulting services help you build an IT environment that suits your business needs perfectly. We don’t just add new technologies; we make sure to use the ones that provide you with the desired business outcome.
We also have IT consulting services designed specifically for small business that can help you carry out large-scale hardware and infrastructure overhauls and make business-wide software and operating system updates, ensuring no technical detail gets overlooked.
While data is essential for your business to succeed in today’s world, you have to make sure to keep it safe from cybercriminals. One of the most common business data security threats you have to watch out for is ransomware. InterHyve can provide you with a wide range of reliable endpoint data protection and data security management services.
Our business data support services include but are not limited to two-factor (or multi-factor) authentication for enhanced security, customized data backups to ensure nothing gets lost, superior data encryption to keep your data hidden from prying eyes, customized and configurable data and file sharing rules, and user-based hierarchical data access for better control over your data security.
Cybercriminals are not the only threat to your business data. It can also get lost due to natural disasters, power failures, and even human errors. In the event this happens, only robust data backup and recovery services like ours can ensure your business continuity.
Whether it is secure cloud backup or managing your entire business cloud storage, our experts will keep your and your customers’ data safe from both accidental and malicious data loss events.
Our services are designed to help you restore and resume your business operations as quickly as possible, ensuring minimum or no delay. Thus, you can continue to serve your clients efficiently, communicate better with your employees, and manage all your operations with ease.
As one of our flagship managed IT support services, our computer network support is designed to keep your computer network up and running 24/7/365. We primarily use network switches and routers by Fortinet, Cisco, Meraki, and Ubiquiti, three of the best brands in the market.
Also known as network equipment, this piece of hardware keeps your systems online. Our job is to maintain it in an excellent working condition to ensure your employees and customers can communicating with each other and stay connected to the internet virtually 42/7.
Our computer network support experts also make sure that you invest in reliable network equipment, it is in line with the current security standards, and it remains up to date and protected from all types of cybersecurity threats.
The best part is we will monitor and keep your network secure without even getting noticed, by you or your customers/ users. If required, our ISP partner, Swisscom is also here to help get access to the internet quickly and securely.
Virtual desktop allows you to provide your employees with a safe and consistent IT environment from different locations and devices remotely. It can help keep your business productivity high as your employees can quickly and easily access data and applications on the go.
Our virtual desktop support services allow you to use your virtual computer network with higher security and efficiency. Whether you have trouble switching between devices without having to reopen your files or remove old applications and data safely and promptly, our experts will help you every step of the way. We will also help you to prevent and mitigate any device-based virus or malware attacks on your virtual computer network.
Office 365 is one of the most versatile and agile products offered by Microsoft. It helps you to build and promote a highly collaborative work environment. Your employees, however, are will need training from experts like InterHyve to rip the maximum benefits of office 365 offerings.
Although we offer a comprehensive range of office 365 training, our primary focus is on Microsoft SharePoint and Teams training. While SharePoint is a highly configurable document management and storage application, Teams is a business communication platform with robust file storage and application integration. Our office 365 experts will help train your employees to use, plan, and manage various elements of both SharePoint and Teams.
Printers, scanners, faxes, copiers, and other multifunction devices are an integral part of most businesses. It is important to keep all these devices in top shape and that’s exactly what our managed print services are designed for. Using a powerful and safe IoT network, we can monitor all your print devices without having the need for frequent on-site visits, which is one of the biggest managed print services benefits you’ll get at InterHyve.
Our team will also troubleshoot any hardware or software issues and service all your printing hardware, anticipating your need for parts and supplies well in advance. Our job is to make sure you always have exactly what you need and when you need it.
Cloud computing is fast becoming the bedrock of many businesses. It allows you to get on-demand computing power, virtually unlimited data storage, and safe remote work environment. But, handling different cloud computing challenges is no easy task.
Our cloud computing services will manage all your cloud-based applications, data, and infrastructure with no need for direct active management by the end-user. Our experts will install, maintain, and support all your cloud computing needs for cloud provider companies like Microsoft with Azure, Amazon AWS, and Google Cloud Platform or G Suite. We make sure your cloud environment always runs with the desired level of efficiency and safety.
While you can’t avoid the increasing use of mobile devices in the business and work environment, you can certainly take proactive Mobile Device Management (MDM) steps to increase their safety and efficiency. The biggest advantage of our BYOD MDM solutions is that only secure devices (e.g. unrooted phones) are able to access your business data and applications.
With our mobile device management services, you can also remotely lock stolen devices and wipe the data to keep your business secure. Our team will also monitor and track each mobile device to detect any irregularities and take the necessary steps immediately. We often use Intune or other leading MDM enterprise solutions to help support a successful MDM deployment.
With our help desk support services, it is easier for you to run your business smoothly. Our experts will provide you with the right technical assistance to resolve a wide range of IT issues as and when they come up.
We will be the trusted and reliable point of contact your employees can reach out to whenever they encounter any technical difficulties. As InterHyve helps you minimize daily tech disruptions, your employees and customers can enjoy your services without any interruptions, increasing your ROI.
Cloud Support Services
Running a business, whether small or big, without cloud computing is next to impossible in this increasingly tech driven era. While cloud computing will increase your productivity connectivity, and outreach, it will also need robust maintenance, tech support, and IT security.
As one of the leading cloud computing service providers, we can help you set up your cloud work environment in no time. With our cloud computing technical support, you will be able to run your cloud-based applications, run your infrastructure, and manage your data effortlessly and efficiently.
Meet the people whose endless obsession with technology helps you fulfill your business passion.
Trien Nguyen Quy
The scope of this certification covers the IT infrastructure currently used within InterHyve Sarl including, but not limited to servers, workstations, firewall hardware, anti-virus and software applications. All equipment within the scope of this assessment is at the Nations office in Geneva, Switzerland.
FAQWhat Do You Need Help With?
The usual helpdesk hours are from 08:00 to 19:.00. However, our expert technicians are available 24/7/365 via email, telephone, and online chatting.
Yes. However, the guarantee may vary (or may not be available) depending on the type of service offered. All newly installed hardware comes with a warranty from the manufacturer.
Today, most IT-related support services can be provided remotely. However, we will visit your site/office for scheduled onsite maintenance or planning meetings. We will also visit in case of an emergency. You can, of course, connect with us via phone, email or online chatting anytime.
Yes. InterHyve Systems has a service management platform which monitors every client network end-point. Many incidents can be resolved remotely. Our break-fix support engineers with years of tech support experience will manage and resolve all other incidents within agreed client Service Level Agreements.
Yes. Our support service includes providing you with the technical know-how of creating a robust security policy. We will make sure your IT infrastructure has the latest and the most secure layers of cybersecurity. We will also provide guidelines to your employees for following the best practices.
Our engineers, technicians, and cybersecurity experts have varied industry certifications from leading companies like Cisco, Microsoft, Intel, and IBM.
InterHyve Systems has been a provider of IT managed services for almost 20 years working as a provider of end-user support engineers for a large variety of businesses. We are a privately owned, Swiss company that takes pride in providing excellent break-fix support for all our clients throughout the world. We are also proud to own a specialist cybersecurity division called SID (Security in Demand), a leader in forensic cyber threat detection and mitigation.
InterHyve Systems offers complete lifecycle support, including second-line helpdesk, imaging, and staging, installation, on-site tech support, maintenance, and asset disposal. We can offer bespoke support models for every client to ensure you get the best break-fix support possible.
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