IT Support Services from InterHyve

From a complete technology makeover to quintessential remote IT support, InterHyve offers a wide range of IT support for businesses of all sizes. With the help our skilled and experienced IT experts, your business can reach its fullest tech potential quickly. Find out how!

Why USInterHyve IT Support Is What You Need

  • User-centric and punctual IT support services.
  • Personalized on-site and remote user support.
  • Effectively planned support services to get the best value for your money.
  • Fully customized plans that allow you to choose the services you want.
  • Enjoy a stress-free IT environment 24/7/365.
Helpdesk Services
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IT Consulting Services
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Data Security Support Services
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Data Backup Support Services
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Network Support Services
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Virtual Desktop Support Services
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Microsoft 365 Training Services
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Managed Print Services
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Cloud Support Services
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Mobile Device Management Support Services
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Let’s Talk

User Support

With our help desk support services, it is easier for you to run your business smoothly. Our experts will provide you with the right technical assistance to resolve a wide range of IT issues as and when they come up.

We will be the trusted and reliable point of contact your employees can reach out to whenever they encounter any technical difficulties. As InterHyve helps you minimize daily tech disruptions, your employees and customers can enjoy your services without any interruptions, increasing your ROI.

Cloud Support Services

Running a business, whether small or big, without cloud computing is next to impossible in this increasingly tech driven era. While cloud computing will increase your productivity connectivity, and outreach, it will also need robust maintenance, tech support, and IT security.

As one of the leading cloud computing service providers, we can help you set up your cloud work environment in no time. With our cloud computing technical support, you will be able to run your cloud-based applications, run your infrastructure, and manage your data effortlessly and efficiently.

TestimonialsOur
Happy
Customers

We have developed a close working relationship with InterHyve Systems over the last decade, which continues to strengthen year on year. Their advice, when choosing goods or services, is based on an in-depth knowledge of our systems and Network Support in Geneva and our field offices. InterHyve Systems have been a key partner in the implementation and maintenance of our user platform that now consists of over 100 users across 25 countries. I would have no hesitation in recommending their services.
Firas Zuhari, IT Officer
The Global Alliance for Improved Nutrition (GAIN)

Team

Meet the people whose endless obsession with technology helps you fulfill your business passion.

Kofi Nyamekye

COO

Fabrice Beaux

CTO

Fabrice Cochard

Senior Engineer

Trien Nguyen Quy

Support Engineer
CERTIFICATE OF ASSURANCE
Certificate Of Assurance - Cyber Essentials
Business Scope

The scope of this certification covers the IT infrastructure currently used within InterHyve Sarl including, but not limited to servers, workstations, firewall hardware, anti-virus and software applications. All equipment within the scope of this assessment is at the Nations office in Geneva, Switzerland.

FAQWhat Do You Need Help With?

What Are Your Help Desk Hours?

The usual helpdesk hours are from 08:00 to 19:.00. However, our expert technicians are available 24/7/365 via email, telephone, and online chatting.

Do You Offer a Service Guarantee?

Yes. However, the guarantee may vary (or may not be available) depending on the type of service offered. All newly installed hardware comes with a warranty from the manufacturer.

How Often Do You Visit the Site?

Today, most IT-related support services can be provided remotely. However, we will visit your site/office for scheduled onsite maintenance or planning meetings. We will also visit in case of an emergency. You can, of course, connect with us via phone, email or online chatting anytime.

Can InterHyve Systems manage my IT remotely?

Yes. InterHyve Systems has a service management platform which monitors every client network end-point. Many incidents can be resolved remotely. Our break-fix support engineers with years of tech support experience will manage and resolve all other incidents within agreed client Service Level Agreements.

Can You Help Us Create an IT Security Policy?

Yes. Our support service includes providing you with the technical know-how of creating a robust security policy. We will make sure your IT infrastructure has the latest and the most secure layers of cybersecurity. We will also provide guidelines to your employees for following the best practices.

What Qualifications Do Your Support Engineers and Technicians Have?

Our engineers, technicians, and cybersecurity experts have varied industry certifications from leading companies like Cisco, Microsoft, Intel, and IBM.

How long have you been in business?

InterHyve Systems has been a provider of IT managed services for almost 20 years working as a provider of end-user support engineers for a large variety of businesses. We are a privately owned, Swiss company that takes pride in providing excellent break-fix support for all our clients throughout the world. We are also proud to own a specialist cybersecurity division called SID (Security in Demand), a leader in forensic cyber threat detection and mitigation.

What support models do you offer?

InterHyve Systems offers complete lifecycle support, including second-line helpdesk, imaging, and staging, installation, on-site tech support, maintenance, and asset disposal. We can offer bespoke support models for every client to ensure you get the best break-fix support possible.

Hire UsLet’s Talk about
Your IT Needs

Contact InterHyve Systems for a fully customized offer.