Infogérance for Geneva SMEs.
Your IT, fully managed.

What is infogérance — and what should it include?

Infogérance is the Swiss-French term for fully managed IT: a single partner takes responsibility for your workstations, servers, Microsoft 365, network, security and user support, for a predictable monthly fee per user. Done properly, it replaces the accumulation of ad-hoc fixes with an IT foundation that is monitored, patched, documented and secured every single day.

A serious contract includes: unlimited helpdesk for your team, proactive monitoring and patching of every device and server, Microsoft 365 administration and backup, a managed security baseline (EDR, MFA, email filtering), documented onboarding/offboarding of employees, and quarterly reviews with a named engineer who knows your business.

Why Geneva SMEs switch to InterHyve

We have run IT for companies of the Arc lémanique since 2000 — fiduciaires, law firms, medical practices, manufacturers, traders and communes from 5 to 250 users. The difference our clients cite: engineers who answer (no offshore queue), a 24/7 Security Operations Center in Geneva watching their environment at night, and ISO 27001 certification that turns their own compliance questionnaires into a formality.

Switching is simpler than most SMEs fear. We audit, document and take over from your current provider in a structured 30-day handover — passwords, licences, backups and all — without interrupting your team's work. Most incumbent providers cooperate; when they don't, we know how to take over anyway.

Predictable pricing, no lock-in surprise

Our infogérance contracts are priced per user per month, all-inclusive, with the security baseline built in — not sold back to you as options after an incident. You keep ownership of all accounts, licences and documentation at all times: if we ever stop deserving your business, leaving is easy. That clause is in the contract because it keeps us sharp.

Frequently asked questions

How fast do you respond when something breaks?
Helpdesk answers during business hours with priority-based targets; critical incidents are handled 24/7 by our Geneva SOC. Typical first response for a blocked user is minutes, not hours.

Do you come on site or is everything remote?
Both. Most issues resolve faster remotely, but our engineers are in Geneva — on-site interventions across Geneva and Vaud are part of the contract, not an extra.

What is the minimum contract size and duration?
We serve SMEs from roughly 5 users upward. Contracts are annual with a 30-day exit handover guarantee — we earn renewals, we don't impose them.

We already have an IT provider. How does the switch work?
A structured 30-day takeover: audit, documentation, credential transfer, backup verification, then cutover. Your team keeps working throughout; most users notice nothing except faster answers.

Get a proposal for your SME

Tell us your user count and current setup — you'll have a clear per-user proposal and takeover plan within 48 hours.