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Helpdesk, Support and Systems Administration Services

Helpdesk, Support and Systems Administration services are the core of InterHyve competencies. Our large catalogue of services and solutions have all evolved from these grassroots activities.

 

As a result our organisation has been shaped by our fundamental commitment to providing customer focused IT support services.

 

When you choose to work with InterHyve we will:

 

  • Take a proactive approach to managing your systems therefore reducing the chances of emergency call outs.
  • Guarantee that we respond to your requests in a timely and professional manner.
  • Function as your internal IT department. Whether we need to consider financial constraints , or the optimisation of the performance of your IT systems and processes, you can trust InterHyve to consider these issues as if they were our own. Our Partners hold various technical qualifications and our reputation depends on you seeing the benefits of our advice.
  • Provide competitive fixed pricing – Our pricing is competitive yet the skill-set of our Partners  greatly exceeds others.
  • Promote transparency by issuing monthly detailed reporting of the work we perform.
  • Partner with you – We will be working with you as a trusted partner not simply as an IT supplier. We achieve this by assigning a specific staff member to be your main IT specialist, whilst ensuring that you have adequate backup in the event of holiday’s and sick days.

Our current success stems from our approach at creating long term relationships with our customers. We aim to reinforce our relationships with you year on year delivering the following quantifiable benefits:

 

  • Peace of mind because we will take care of the technical details associated to supporting users and systems.
  • Get Free IT services by participating in our referral program – To show you our appreciation for each business referral that turns into work for InterHyve, we will give you a 10% discount on any new maintenance contract that we sign as a result of your referral. Fill out our referral form here to benefit from this.

 

We are proud of our 98% client retention rate and are so confident that you’ll love our service too that our support contracts are open ended with no minimum contract periods. We want you to feel comfortable doing business with InterHyve right from the start. If you like what you’ve heard about us so far, you can sign up straight away through our contact page.